Hertz México is the Mexican branch of the globally recognized Hertz car rental company, offering a broad network of locations across the country from Mexico City’s airports to major tourist destinations like Cancún and Cabo San Lucas. For travelers who want the convenience of a known brand with local availability, Hertz México may look like a solid option. However, like many large rental operations, it has its strengths and its criticisms.
What Hertz México Offers
Widespread Locations & Fleet Variety
Hertz México serves more than 120 rental sites throughout the country, including airports, downtown locations, and tourist regions. Their fleet ranges from economy compact cars to SUVs and more premium models catering to both leisure travelers and business visitors.
Flexible Age and License Requirements
To rent, drivers need a valid license (local or international) and a form of ID. Younger renters (18–24 years) may face additional fees, a common policy at many Hertz México locations.
Insurance and Add-Ons
Hertz México offers a variety of insurance options, but many customers report that agents aggressively upsell expensive coverage at the counter even when they believe they have adequate protection. According to some reviews, credit card based insurance was not accepted at pickup, despite being expected.
Special Deals Through AVASA
For savings, Hertz México often runs promotions via its AVASA membership. These deals may include up to 50% off online prices for certain locations, along with other perks.
Customer Feedback: Mixed But Not Ignorable
Trustpilot and Trust Issues
Hertz México’s Trustpilot rating is notably low: 1.4 out of 5 from more than 90 reviews. Common complaints include being charged insurance they claimed to decline, or having difficulty getting a refund on security deposits.
Red Flags from Travelers
- Several Reddit users report that footnote insurance policies or counter assigned coverage end up costing far more than expected.
- Others mention issues with the rental fleet: either the car they booked wasn’t available, or they were pressured into a more expensive insurance or a different vehicle.
- There are also reports of inconsistent return inspections and added fees for small damage without clear evidence.
Pros & Considerations for Renting with Hertz México
Pros:
- Brand Recognition – As part of Hertz, it’s a known and trusted name for many international travelers.
- Wide Coverage – Extensive locations across Mexico, making pickup and drop off more flexible.
- Promotional Discounts – AVASA deals make renting more affordable for frequent or planned travelers.
- Fleet Diversity – Options from budget to mid range and SUVs, depending on your needs.
Considerations / Risks:
- Be prepared for insurance upsell: Review types of coverage carefully before agreeing.
- Document the car condition: Take photos or video before driving off; this helps dispute any dubious damage claims.
- Confirm deposit policies: Make sure you understand what kind of hold will be placed on your credit card.
- Read customer reviews: The low Trustpilot score suggests issues are not isolated set realistic expectations.
- Have contact info handy: Customer service response times are inconsistent, so save contact channels before you travel.
Final Thoughts
Hertz México can be a good fit if you’re looking for a familiar rental brand while traveling in Mexico, especially if you want a broad choice of vehicles and convenient locations. That said, the reported issues especially around insurance charges and deposits are worth noting carefully.
If you decide to rent with Hertz México, make sure you read the fine print, confirm all conditions at the counter, and have a backup plan in case customer support proves difficult. For travelers who prioritize transparency and are cautious with extra fees, exploring local and national rental alternatives may also be wise.
