In the world of creative tech particularly graphics tablets and digi-art accessories the name
XP-Pen is widely recognised for quality products used by artists, designers and students. The European online shop storexppen.fr aims to bring these digital drawing tablets and related gear directly to buyers in France and beyond. However, hearing from real customers and checking third party sources reveals a mixed picture: many buyers are satisfied, but others experienced issues with delivery or support.
What Storexppen.fr Sells
Storexppen.fr appears to specialise in XP-Pen branded graphics tablets, display tablets, drawing pens and accessories, targeting digital artists and creatives. Users browsing the site typically find:
- Drawing tablets for beginners and professionals
- Pen displays with screen on tablet capabilities
- Rechargeable styluses and replacement nibs
- Protective accessories and creative peripherals
These products are part of a broader footprint of XP-Pen’s offerings a company known for over a decade in the digital art space, producing devices liked by thousands of creators globally.
The site itself offers a user account system tied to XP-Pen accounts, allowing customers to track orders, use promo codes and manage purchases on the platform.
Customer Reviews: What Buyers Say
Positive Experiences
A fair share of buyers leave strong positive feedback on Trustpilot. Highlights include:
✔ Fast delivery and good packaging
Many customers say orders were shipped quickly and arrived safely one reviewer specifically praised a drawing pad with all accessories included, such as a stylus with multiple replacement tips and a protective glove.
✔ Quality products that meet expectations
A number of reviewers report that the tablets themselves are of good quality and function as described. Several artists specifically mention satisfaction for digital drawing and creative use.
✔ Helpful and responsive customer support
Some users mention that customer service responded to questions and helped them sort out issues. For example, responses in French and discussions after purchase demonstrate that the site’s support can be accessible for European customers.
Overall, about 64 % of reviewers gave 5-star ratings and over 4 out of 5 average on Trustpilot, showing that a good majority are happy with their experiences.
Negative Feedback and Problems
Even with many positive reviews, there are notable complaints that buyers should consider:
⚠ Delivery and Shipping Issues
A number of negative reviews describe orders never arriving, or tracking issues where the product showed delivered but wasn’t received by the customer. One reviewer said their tablet never showed up at all.
⚠ Customer Service and After-Sales Support Gaps
Some buyers complain that after reporting missing parcels or delivery problems, the support team was slow or unresponsive, leaving them to chase the carrier without much help from the retailer.
⚠ Returns and Refunds
One review mentions trouble with returning a product and only receiving a partial refund (around 80 %) while covering shipping costs themselves. This is a common pain point in online electronics returns but worth noting.
⚠ Invoice and Communication Confusion
A few users say they had difficulty accessing invoices automatically or recognised shipping emails (lack of “XP-Pen” in subject lines made them think messages were spam at first).
Is Storexppen.fr Legit?
The overall customer rating on independent sites like Trustpilot suggests that many experiences are genuine and positive, but there are also moderate numbers of delivery and support complaints.
Third party site scanners offer mixed signals about online safety and legitimacy:
- Some security analysis tools rate storexppen.fr as legitimate with good trust signals like HTTPS and domain age, indicating basic safety.
- Other security evaluation sites flag inconsistencies or missing verification details, which means shoppers should proceed carefully and verify payment methods.
This mixture is typical for third party resellers or region specific online shops selling tech products sourced internationally. The presence of established payment processors like PayPal, Visa, Mastercard (as reported) can help protect buyers via dispute resolution if issues occur.
Pros & Cons Quick Summary
✔ Pros:
- Generally positive reviews on product quality and delivery for many orders.
- Good range of XP-Pen tablets and accessories available.
- Some buyers enjoy fast shipping and well-packed products.
✘ Cons:
- Delivery problems and lost packages reported by some customers.
- Mixed customer support experiences; slow responses in some cases.
- Returns/partial refunds and shipping return costs can be an issue.
- Confusion about invoice downloads or email tracking communication.
Buying Tips & Best Practices
If you decide to shop at storexppen.fr, here are a few tips to reduce risk and improve your experience:
🛒 Choose Secure Payments Use payment methods with buyer protection (PayPal, major credit cards) rather than bank transfer to keep dispute options open.
📦 Track Orders Closely Check tracking regularly and contact support swiftly if a package doesn’t arrive by the estimated date.
📄 Document Everything Keep emails, tracking screenshots, and order confirmations in case you need proof for a claim or refund later.
🔍 Read Return Policies Carefully Understand refund rules and who covers return shipping this varies by retailer and product.
Final Thoughts
Storexppen.fr appears to be a legitimate online store selling XP-Pen tablets and accessories with many satisfied customers praising product quality and speed, but it also has non negligible reports of delivery issues and customer service challenges.
If you’re drawn to the products they offer, proceed with standard online shopping caution: check payment protection options, track delivery carefully and be prepared to follow up with support if any issues arise. Verified buyers often enjoy good outcomes, but some mixed experiences underline the need for extra care when ordering tech gear from smaller or regional online retailers.
